Last updated 30 July 2026

Delivery Policy

Everything you need to know about how MediShifa delivers medicine and health products across Bangladesh.

Inside Dhaka

5 Working Days

Orders within Dhaka city are delivered within 5 working days from dispatch.

Outside Dhaka

10 Working Days

Orders to all other districts in Bangladesh are delivered within 10 working days from dispatch.

Order Processing

3 Business Days

Orders are typically processed within 3 business days from the date of purchase.

1. Order Processing Time

Orders are typically processed within 3 business days from the date of purchase. Processing times may vary depending on product availability and prescription verification requirements.

Once your order is processed and dispatched, you will receive a notification with relevant delivery details.

2. Delivery Timelines

We deliver across Bangladesh with the following estimated timelines after dispatch:

Inside Dhaka: 5 working days
Outside Dhaka (all other districts): 10 working days

Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

3. Delivery Methods

We offer standard delivery for medicine and health product orders. Delivery is carried out through our partner courier services.

Digital products and prescriptions are delivered via email or made available within your account on our platform.

4. Shipping Address

It is the responsibility of the customer to provide accurate and complete shipping information at checkout. MediShifa is not responsible for items delivered to an incorrect address provided by the customer.

If a product is returned to us due to non-delivery caused by an incorrect address, the customer may be responsible for any additional re-shipping charges.

5. Shipping Restrictions

Some products may have shipping restrictions based on geographic location or local regulations (e.g. prescription medicines). Customers are responsible for checking and complying with applicable restrictions before placing an order.

6. Delivery Confirmation

Upon successful delivery, you will receive a confirmation notification. You can also track your order status in your patient dashboard under Orders.

7. Shipping Delays

While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, customs delays, natural events, or other external factors may cause delays. We appreciate your understanding in such situations and will notify you of any significant delay.

8. Contact Us

If you have any questions or concerns about your delivery, please contact our customer service team at support@medishifa.com. Include your Order ID for faster assistance.

Questions about your delivery?

Our support team is available Monday to Saturday, 9 AM – 8 PM (GMT+6) to help with any delivery concerns.